Salon Policies

Clear expectations help every appointment feel smooth, comfortable, and respectful.

Appointments and Consultations

Appointment requests are not confirmed until the salon responds. Some color, extension, corrective, or specialty services may require a consultation before booking or final pricing.

Cancellations and Rescheduling

Please provide as much notice as possible if you need to cancel or reschedule. The salon may require a deposit or charge a fee for late cancellations and missed appointments. Exact timing and fees should be confirmed when booking.

Late Arrivals

Arriving late may require adjusting, shortening, or rescheduling the service so later guests are not delayed. Service charges may still apply.

Pricing

Displayed prices are starting points unless clearly marked as fixed. Final pricing may vary with hair length, density, condition, stylist, product use, and the work required to achieve the requested result.

Health, Safety, and Service History

Please disclose relevant allergies, sensitivities, medications, scalp conditions, and previous chemical services. The salon may decline or modify a service when needed to protect the client, stylist, or integrity of the hair.

Children, Guests, and Personal Items

For comfort and safety, confirm the salon’s guest and child policy before arriving. The salon is not responsible for lost or damaged personal belongings.

Questions

Contact hello@velvetowl.com before your visit if you need clarification or an accommodation. These are demonstration policies and must be customized by the salon owner before launch.